From one of our FQHC clients:

“I've vetted many vendors over the years, and this process was the easiest in terms of implementation while having a significant impact on the health of patients.”
For almost all of our potential clients, how our tech is implemented into the bigger picture can make or break the deal. They are often aggressively vetting a handful of other companies, and what makes us stand out is the integrated implementation of our service into your organization’s infrastructure.

That’s not an exaggeration, either.

The goal of this entire company is to make things easier—never harder. We’re not asking you to do any heavy lifting. You’ve got enough going on. So, accuRPM is prepared to do just about everything…
In this post, we’ll cover:

• How RPM Works, The Six Steps
• A Note On Bigger Clients, FQHCs
• Common Concerns With Implementation
• How Implementation Should Work, Day 0 - 31

This is How RPM Works - Six General Steps

As we said, it’s all about being easy, helpful, and sustainable. We also want to serve as many patients as possible. So, how do we do that?  

1. Selecting your service & setting your goals – You choose a starting point, goals, and who will oversee the implementation of your remote patient monitoring system.

2. Navigating vendor challenges – Most vendors require you to learn new software, add steps to your current workflows, or maintain new software. AccuRPM supports your existing workflows to avoid this, but we can’t account for all RPM companies.

3. Devices, Software, & Platforms – This is where you understand the connection between every new aspect of your system, like your patient’s experience with the Evelyn app.

4. Billing & coding – Your team needs to understand the coding landscape to maximize the potential of RPM services (learn about G0511 Expansion).

5. Deployment and team training – RPM was made to work for clinical teams and not stress out administrative ones. This is the point where that really begins.

6. Patient buy-in and training – Last but not least, it’s time to invite eligible patients to participate, which, thankfully, is becoming easier as people learn about remote health monitoring.

How It Works For Bigger Clients, FQHCs

For bigger, complicated health systems and centers (like FQHCs), we are more careful. The client experience is similar, but major organizations like yours aren’t just talking about a handful of patients or claims—we’re talking about thousands.

That’s why, as Dan Gasparini discusses, we work in phases to build RPM programs that truly work for the organization. We also provide comprehensive support, meaning our fees cover everything (clinical staff, cellular-enabled devices, billing support, etc.).

Major Concerns With Implementation

After COVID, the remote monitoring space was flooded with false promises and little delivery. A lot of healthcare leadership became hardened to remote solutions, and most of those money-chasing companies fizzled out. But that time was helpful.
It gave us a concise list of what not to do if you want to build a successful RPM/CCM program inside large organizations.

#1. Compliance needs to be second nature.

For many companies, HIPAA, HRSA, Medicare, and other compliance requirements were hit or miss. Rather than seeing compliance as the bare minimum required effort, they handled it like an afterthought. That’s not how we do it.

Everything we do, from software integration to patient onboarding and interactions, is prepared and managed with audits in mind.

#2. Staff bandwidth can’t be the backbone.

AccuRPM provides comprehensive remote patient monitoring solutions that handle critical tasks. You and your team make the decisions—we help execute and support.

Why?

Clinical and administrative staff, especially at FQHCs and RHCs, are already stretched to the max. You’re looking into remote patient monitoring because it’s been presented to you as a solution, not another task your team has to handle.

We field this concern from potential clients all the time. Leadership wants to ensure their teams won’t be overloaded (get upset and leave) because this whole new system is too much work.
Betting the success of a remote care program on your already overloaded staff is not a good idea.

#3. The system has to be intuitive.

Healthcare is a complicated industry. No other industry has to balance aggressive compliance regulations with normal software considerations, such as ease of use, cost efficiency, and scalability.
On top of that, there is patient eligibility to contend with. Medicare has specific requirements, and each state has variances in coverage, so figuring out patient eligibility can be challenging.

AccuRPM simplifies this process by including the eligibility review in patient onboarding. Before reaching out to patients, we help identify which patients are eligible.
In other words, we simplify the process significantly.

How Implementation of RPM Should Work, Day 0 - Day 41

Before starting the RPM journey, there are internal conversations, meetings, and decisions. When you finally decide to proceed, you have to vet companies, which means more conversations, meetings, and decisions.

You and your team must be sure our offer is worth it and possible. There is no room for mistakes or miscalculations, especially for FQHCs. But when implementation finally happens, it needs to be smooth—and with accuRPM, it will be.

(All backed by experience.)

All of our community health center clients can expect the following experience once they’ve decided to proceed with accuRPM.

• Day 0: Full patient eligibility analysis. You’ll decide who you want involved in this program and who will be approached by accuRPM.
• Day 1-7: Triage and escalation protocols established, onboarding completed (we work hard to ensure easy implementation).
• Day 7: Patient consent campaign begins.
• Day 10-30: Patients are consenting, receiving, and learning their devices.
• Day 31: RPM/CCM is operational. Nurses engage with patients, and vital data flows directly into your EHR.

At the end of your first billing cycle, claims are prepared. At the end of your first reimbursement cycle, our fees are due.

We Work Faster & Better Than You’d Think

Not to be repetitive, but WE HAVE DONE THIS BEFORE. Large healthcare organizations are not too complicated for us. We’ve refined our processes so the onboarding experience is easy to understand, simple to implement, and meets healthcare software challenges.

Book a meeting to view a demo and discuss how remote patient monitoring can benefit your patients and practice.